Opening Times

Please note that the telephone line for booking appointments is closed between 13.00 and 14.00 Monday to Friday. At these times, emergencies will be put through to us by our call handling service.

Portland Practice is closed between 13.00 and 14.00 every Friday.

Hatherley Surgery is closed between 13.00 and 14.00 Monday to Friday.

At these times, emergencies will be put through to us by our call handling service.

Please see the homepage for information on opening times over the Christmas and New Year period 2018-19

Extended Hours

We offer ‘Extended Hours’ appointments which are held at Hatherley Branch Surgery on two Saturday mornings per month, between 08:15 and 11:00. During these times we offer routine, pre-booked appointments with a GP or Nurse Practitioner. Please telephone the surgery during weekday opening hours to make an appointment in one of these sessions.

Nurse Reception Opening Times

When Nurse Reception is open you should speak to them regarding the booking of appointments and nursing queries. When Nurse Reception is closed, appointments can be booked with Main Reception. Particularly complex queries may be passed to the Nurse Reception team to answer on their return.

As of the 8th June Nurse Reception will be open at the following times. Please note the new phone times.

Phlebotomy Drop-In Clinic at St Paul's Medical Centre

A drop-in phlebotomy clinic runs every morning from 08:15 - 11:15 on the second floor of St Paul's Medical Centre. It is open to patients of both Portland and Hatherley surgeries. You don't need to make an appointment; upon arrival you should take a numbered ticket and wait to be called. You will need to take your white blood test form with you.

The phlebotomists can see a maximum of 52 patients in a session. Once this number has been reached the clinic will close for the day. You will then have the option to return the following morning to have you blood test or to go to the drop-in clinic at Cheltenham General Hospital or Gloucestershire Royal Hospital.

Information - Details of Blood Tests at St Pauls Medical Centre

Ask the Reception team if you have any questions about this service.

Closed for Team Training and Development 2018

The practices will be closed from 13:00 to 18:30 on the following dates during 2018 for team training and development.There will be a doctor on call for emergencies during these times. 

Wednesday 10th October

During these times please call the usual surgery number 01242 215020 (Portland) or 01242 864890 (Hatherley) and you will be put in touch with the emergency doctor.

Consulting Hours

Extended Hours

We offer ‘Extended Hours’ appointments at Hatherley Branch Surgery on two Saturday mornings per month between 08:15 and 11:00. During these times we offer routine, pre-booked appointments with a GP or Nurse Practitioner. Please telephone either surgery during weekday opening hours to make an appointment in one of these sessions.

When We Are Closed

Portland Practice is closed between 1.00 and 2.00pm every Friday.  Hatherley Surgery is closed between 1.00 and 2.00pm Monday to Friday. The doors are closed at 18.00 Monday to Friday at Hatherley. We continue to take telephone calls until 18:30.

Closed for Team Training and Development 2018

The practices will be closed from 13:00 to 18:30 on the following dates during 2018 for team training and development.There will be a doctor on call for emergencies during these times. 

Wednesday 10th October

During these times please call the usual surgery number 01242 215020 (Portland) or 01242 864890 (Hatherley) and you will be put in touch with the emergency doctor.

Out of Hours/NHS 111

Our emergency service operates from 08:00 until 18:30 Monday to Friday. Outside these hours, if you require urgent medical assistance which cannot wait until the surgery re-opens, please hang up and call 111.  Calls to the NHS 111 service are free from both landlines and mobiles. 

Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.