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Complaints Procedure        Disabled Access         Practice Charter         Private Medical Reports      Repeat Prescriptions         Sick Certification         Video Recording Consultations

Video Recording Consultation

Occasionally consultations will be recorded as part of General Practitioner training. No recording of consultations will take place without a patient's consent and intimate physical examinations will not be recorded. The consultations will be used for training purposes only, will be turned off on request, and deleted after a consultation if a patient requests.

If you are on regular medication you can request your new supply if one of three ways:

1. by email

2. by letter.

3. by calling at the surgery.

4. by asking your Pharmacy to order it for you

Please try to give at least 48 hours' notice.

The surgery is open Monday to Friday. Repeat prescriptions cannot be ordered or collected on Saturday mornings.

If you have to pay for your prescriptions you may find it cheaper to purchase a prepayment certificate.

Access for the Disabled

St Paul's is a custom-built building with easy access and lifts to the first floor (where the Portland Practice is located). Hatherley enjoys similar access facilities.

If your disability means that you are unable to come to the surgery, we are happy to visit you at home.

The practice has an accepted complaints procedure and should you have a complaint please write to Laurella Parffrey, Practice Manager at Portland Practice. Your complaint will then be dealt with quickly and efficiently.

Our charter is on display at both surgeries. Our aim in the practice is to give you the best possible service and care. To do this we need to work together. Feel free to read our charter on your next visit.

An employee can self-certify for short term illness (up to six working days). After this a Doctor's Medical Certificate is required. Any request from employee or employer for a doctor's certificate earlier than six days will be by private certificate only, for which there will be a small charge.

Medical Reports (insurance companies, mortgage companies etc) are frequently undertaken by GPs as they have access to your medical history. They will not be done without your written consent.

These reports are, however, outside the doctor's contracted medical duties and are consequently done in their spare time. Although the GPs will try to do them as soon as possible, priority has to be given to their contracted medical services. If the Doctor is happy to do them, a fee will be charged as recommended by the British Medical Association.