This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

The Care Quality Commission (CQC) will be inspecting the Portland Practice on Tuesday 19th July 2016. They would like to know what you think of the care you receive from the practice.

You can give your feeback in three ways:

  1. Fill in a comment card when you visit the Portland Practice
  2. Telephone 03000 616161 to speak to a CQC advisor
  3. Visit the CQC website

Comments can be left anonymously if you would prefer.

The inspection team will also be speaking to patients on the day of the inspection. This is on a voluntary basis. 

Once the CQC have completed their inspection they will publish a report on their website. A link to the report will be posted on this website and at both Practice sites when it is available.

For more information about the CQC and their inspection of health and social care providers, please click here


The Portland Practice

Welcome to the Portland Practice website. We are a large general practice with a catchment area covering most of Cheltenham.

We work between two sites, the main being the Portland practice based in the centre of Cheltenham and a branch surgery located in Hatherley.

Our medical team includes eight doctors, a nurse practitioner, community nurses, health visitors, community midwives and a full practice nursing and healthcare assistant team.

Online Services

In order to enhance our service to you we are changing our online services. We are introducing a new service called Vision Online Services.  This will let you interact with our practice using the internet at your convenience to order repeat medication, book or cancel appointments even when we are closed. Please register for the new service by downloading this form, completing it and bringing it to the practice together with your photo ID (driving licence, passport or national ID card). You will then be given information that will enable you to create your username and password.

Once you have your letter showing your log-in details please go to  and create your account.

If you wish to use the old system you may still do so for a limited time. 
To continue to order repeat medication using the old system use the link for the your surgery below. 

The buttons below are for the new system only. You need to be registered to use the Repeat Prescriptions.

Please select your current surgery. This will take you to the correct form.

Hatherley Surgery

Repeat prescriptions Cancel your appointment Change of contact details Update your clinical record Sign up to the newsletter

Portland Surgery

Repeat prescriptions Cancel your appointment Change of contact details Update your clinical record Sign up to the newsletter


(Site updated 19/07/2016)
Cancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website