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The Portland Practice

Welcome to the Portland Practice website. We are a large general practice with a catchment area covering most of Cheltenham.

We work between two sites, the main being the Portland practice based in the centre of Cheltenham and a branch surgery located in Hatherley.

Our medical team includes eight doctors, a nurse practitioner, community nurses, health visitors, community midwives and a full practice nursing and healthcare assistant team.


From 2nd November 2017 we are able to resume a normal service at our Hatherley Branch surgery in the afternoon, including receiving phone calls.

We would like to thank you for your patience and understanding over the period we have been running an amended service.

The Care Quality Commission (CQC) inspected the Portland Practice on Tuesday 19th July 2016.

We would like to thank all patients who took the time to share their feedback on the services we provide with the inspection team. We would also like to thank the members of the Patient Participation Group who joined us on the day.

We have been awarded an overall rating of 'Good'. We were also rated 'Good' in each of the five categories the CQC use to measure performance: Safe, Effective, Caring, Effective, Responsive and Well-led.

To read the full inspection report, please click on the 'Care Quality Commission' tab to the right of this page.



Our drop-in flu clinics have finished for this year. You can still book an appointment to receive a flu jab if you are eligible to receive one.

You are eligible to have a flu jab if you are: over 65 years old, have a chronic condition like asthma, COPD, Heart Disease, Diabetes, Renal Disease, Cancer, Stroke, or are taking certain medications.

Please call our Nurse Reception to make an appointment.

Please also note that as in other years we do not send out letters of invitation for flu vaccination.

Online Services

In order to enhance our service to you we are changing our online services. We are introducing a new service called Vision Online Services.  This will let you interact with our practice using the internet at your convenience to order repeat medication, book or cancel appointments even when we are closed. Please register for the new service by downloading this form, completing it and bringing it to the practice together with your photo ID (driving licence, passport or national ID card). You will then be given information that will enable you to create your username and password.

Once you have your letter showing your log-in details please go to  and create your account.

If you wish to use the old system you may still do so for a limited time. 
To continue to order repeat medication using the old system use the link for the your surgery below. 

The buttons below are for the new system only. You need to be registered to use the Repeat Prescriptions.

Please select your current surgery. This will take you to the correct form.

Hatherley Surgery

Repeat prescriptions Cancel your appointment Change of contact details Update your clinical record Sign up to the newsletter

Portland Surgery

Repeat prescriptions Cancel your appointment Change of contact details Update your clinical record Sign up to the newsletter

(Site updated 29/11/2017)
Cancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
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